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Restaurant Only - Configuration

Note: This page is for restaurant use only and is not visible to customers.


    New Order Notification

  • Integrated Order Management Dashboard
  • Computer audio alert
  • Computer print order page
  • Cell phone text message (SMS)
  • Email
  • Fax

    • New Order Flow Control

  • Kitchen Throttle (minutes). This is how often the kitchen can start a new order, which affects the estimated delivery time.
  • Average Preparation time (minutes)

    • New Order Tracking Confirmations Required

  • Order started by kitchen
  • Order completed by kitchen
  • Order picked by delivery person or customer
  • None
  • Exception notification period (minutes), e.g. an order is not completed by the kitchen within 10 minutes of the expected time.

    • Delivery Settings

  • Delivery Area is defined by three or more addresses so you can follow natural boundaries like freeways.
  • One or more time periods for each day of the week
  • Number of delivery people for each delivery period
  • Average driving time for each delivery (e.g. 4 minutes driving time)
  • Average stop time for each delivery (e.g. 3 minutes per each delivery stop)
  • Exception notification period (minutes), e.g. a delivery is not made within 10 minutes of the expected time.

    • Delivery Confirmations Required from Delivery Person

  • Cellphone text message (SMS)
  • Email
  • Phone call
  • Return to restaurant.
  • None

    • Estimated Delivery Time

    The estimated delivery time is displayed near the top of every page when your restaurant is open and offering delivery. The estimated delivery time is updated every minute and is based upon:

  • Kitchen throttle. If your kitchen can start one new order every 3 minutes, and there is a queue of 2 orders, a new order can start in 6 minutes.
  • Average preparation time, e.g. 12 minutes.
  • Expected pick-up time by delivery person (i.e. when the next delivery person is expected to return to the restaurant to pick up more deliveries)
  • Time to make delivery. If the average driving time for each delivery is 4 minutes, the average stop time for each delivery is 3 minutes, and there is one delivery already in the delivery queue, the time to make the new delivery is 4 (drive) + 3 (stop) + 4 (drive) = 11 minutes.

    • In this example, the estimated delivery time is 6 minutes until the order is started, 12 minutes to prepare the food, a delivery person is available with no wait, and 11 minutes to make the delivery, which adds up to 29 minutes.

    When your restaurant is not offering deliveries or is closed, your business and delivery hours are shown in the estimated delivery time box.